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RETURNS
 
15. THE RIGHT TO WITHDRAW FROM A CONTRACT CONCLUDED REMOTELY
You have the right to withdraw from this contract within 100 days without giving any reason. The withdrawal deadline expires 100 days after the day on which you acquired the goods or a third party other than the carrier and indicated by you acquired the goods. To exercise the right to withdraw from the contract, you must inform us: Medica-Group ul. Mikołaja Reja 43/1, 76-200 Słupsk mobile: 570 360 920, e-mail: sprzedaz@medica-group.pl about your decision to withdraw from this contract by an unambiguous statement (e.g. a letter sent by post or e-mail).

Please note that legal regulations provide for a 14-day deadline for withdrawal from this contract without giving any reason, and the application of the 100-day withdrawal period in our store is our voluntary gesture.
We would also like to inform you that the use of the 100-day deadline for withdrawal is not a condition or restriction of the statutory right to withdraw from the contract.

In order to meet the deadline for withdrawal from the contract, it is sufficient for you to send information regarding the exercise of your right to withdraw from the contract before the expiry of the deadline for withdrawal from the contract.

Consequences of withdrawal from the contract 
 
In the event of withdrawal from this contract, we will refund all payments received from you, including the costs of delivering the goods (except for additional costs resulting from the method of delivery chosen by you other than the cheapest standard delivery method offered by us), immediately, and in any case no later than 14 days from the date on which we were informed about your decision to exercise the right to withdraw from this contract. We will reimburse the payment using the same payment methods that you used in the original transaction, unless you have expressly agreed otherwise; in any event, you will not have to pay any fees related to this return.

a) Please send back or bring the goods to the address: Medica-Group ul. Mikołaja Reja 43/1, 76-200 Słupsk, immediately, and in any case no later than 14 days from the day on which you informed us about your withdrawal from this contract. The deadline shall be met if you send back the goods before the expiry of the period of 14 days.

b) We bear the costs of returning the goods:


Below we present one of the optional methods:

  • after contacting us:
  • on the website https://ezwroty.poczta-polska.pl/#/main enter the name of our store BIORELAKSIK.
  • After selecting the name of the store from the list, click "NEXT".
  • fill in the data in the form (fields marked with an asterisk are required), after entering the data, click SEND.
  • then, a notification of your return will be sent to us electronically.
  • after our acceptance in the system, you will receive a return message from the Electronic Sender of Poczta Polska to the e-mail you had provided. The e-mail will contain an address label that should be printed and taken with the parcel to any post office (hand it over to the window clerk at the post office).

c) You are only responsible for reducing the value of the item resulting from using it in a different way than was necessary to establish the nature, characteristics and functioning of the item.


Consumer’s right to withdraw from the contract is excluded in the case of:

  • Agreements whose subject matter is an item delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the packaging was opened after delivery.
* The products (preparations) available on this website do not prevent or cure diseases. Do not apply them in the case of hypersensitivity to any of the ingredients of particular product (preparation). The composition, method of use, properties, precautions, storage and expiry date can be found on the packaging of each product (preparation). You can return unused products in their original and intact packaging if, after receiving them and reading the leaflet or the information on the packaging, it turns out that you cannot use these products (preparations), for example due to their composition or properties. We do not guarantee obtaining the same effects for all users of our products; the described effects of individual products are individual for each person and may give different effects depending on the individual reactions of each body.
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