GTC

1. DIRECT ORDERS PLACED IN THE STORE
To place an order, just click "cart" next to the product you are interested in.
REMEMBER!!! YOU CAN MAKE PURCHASES WITHOUT LOGGING IN!!!

2. MINIMUM ORDER VALUE
In our store, we do not have a minimum order value - we fulfil each order regardless of its value.
All prices in the biorelaksik.pl store include all taxes, duties, and other additional fees. Delivery costs are charged according to the rates listed below in the GTC.

3. OTHER METHODS OF PLACING ORDER

4. ORDER CANCELLATION
If you want to cancel your order, you can do it by sending us an appropriate request by e-mail to biuro@biorelaksik.pl

5. GRATYFIKACJE DLA KLIENTÓW
Domestic shipping:

Shipping abroad:

6. FORMS OF DELIVERY
To the address of residence provided - entered in the order form. In this case, the parcel will be delivered directly by the employee of Poczta Polska. If the order is executed in the "cash on delivery" option, then the delivery fee will be collected from you by the courier. If he does not find you at home, he will leave a notice in your mailbox, on the basis of which you will collect the parcel at the post office indicated by the courier (competent for your place of residence). If the shipment is "paid by bank transfer", the courier will deliver the parcel without charging any additional fees. If you are not at home, he will leave an advice note so that you can collect the parcel at the post office, where no fee will be charged either.

Pickup at collection point

Order as before, collect conveniently at a selected point:

When shopping at BioRelaksik.pl, you can pick up your order at a collection point of your choice in your area.

"Stacja z Paczką" is a 24-hour parcel collection service available at selected ORLEN petrol stations. Our mission is to promote convenient and quick access to professional courier services at competitive prices for everyone, 24 hours a day, 7 days a week.
Save time and money by using the "Stacja z Paczką" service.

How does it work?
Collection in person at ORLEN station - greater discretion before household members and not only. In this option, select in the cart the option called Pocztex - Pickup at a collection point (Poczta, Orlen, Ruch) and select a collection point (Orlen petrol station) on the map displayed.
In the next stage, provide your address details (even though we will send the parcel to the ORLEN station selected earlier by you).
You will receive an e-mail (to the e-mail address provided in the order) with information about the shipment and a text message when the shipment is ready for pickup at the indicated ORLEN petrol station along with shipment ID.

IMPORTANT:
If you choose the option Collection in person at ORLEN petrol station, providing the Recipient's mobile phone number is obligatory.
Remember (!) to provide the correct mobile phone number of the Recipient.

Full control over correspondence.

SMS and e-mail notifications. This is particularly convenient especially when you stay longer at work or away from home.

Collection in person at post office (formerly known as Poste Restante) - greater discretion before household members. In this option, select in the cart the option called Pocztex - Pickup at a collection point (Poczta, Orlen, Ruch, Żabka) and select a collection point on the map displayed.

Then you only enter your name and surname, mobile phone number (obligatory) and choose the Post Office to which we are to deliver the parcel.

In the next stage, provide your address details (even though we will send the parcel to the post office selected earlier by you).

You will receive an e-mail (to the e-mail address provided in the order) with information about the shipment and a text message when the shipment is ready for pickup at the indicated Post Office along with shipment ID.

IMPORTANT:
If you choose the option Collection in person at post office, providing the Recipient's mobile phone number is obligatory.
Remember (!) to provide the correct mobile phone number of the Recipient.

FULL INFORMATION ABOUT THE SHIPMENT - Free Electronic Advice Note!!!

Electronic advice note, i.e. information about a parcel waiting to be picked up and electronic information about the delivery of the parcel, are the latest changes in our offer. You will receive a notification about the parcel via text message or e-mail.

Collection in person at RUCH newsagent's - greater discretion before household members. In this option, select in the cart the option called Pocztex - Pickup at a collection point (Poczta, Orlen, Ruch, Żabka) and select a collection point on the map displayed.

You will receive an e-mail (to the e-mail address provided in the order) with information about the shipment and a text message when the shipment is ready for pickup at the indicated collection point along with shipment ID.

IMPORTANT:
If you choose the option Pickup at collection point (Poczta, Orlen, Ruch, Żabka), providing the Recipient's mobile phone number is obligatory.

Remember (!) to provide the correct mobile phone number of the Recipient.

FULL INFORMATION ABOUT THE SHIPMENT - Free Electronic Advice Note!!!

InPost - Parcel collection machines - Full Discretion

!!! 100% DISCRETION!!!
You pick up the parcel when you want,

on the way to work, a store or school 24/7

How to collect a parcel?

• Shop in our store and choose delivery to a parcel collection machine
• Wait for text message and e-mail notification
• Collect the parcel by entering the parcel ID and your telephone number on the screen of the parcel collection machine
• Collect a parcel from a parcel collection machine using the dedicated InPost app

Over 5,000 parcel collection machines all over Poland available 24/7

7. PAYMENT METHODS

When ordering in the www.biorelaksik.pl store you can pay for the ordered goods by selecting the following method:

When choosing the payment option "bank transfer", please make the payment to the account:
Medica-Group
Ul. Mikołaja Reja 43/1
76-200 Słupsk
PKO BP I/O SŁUPSK nr 98 1020 4649 0000 7602 0189 4443

For transfers from abroad:
PKO BP I/O SŁUPSK
Medica-Group
Ul. Mikołaja Reja 43/1
76-200 Słupsk
PL72102046490000750201862077SWIFT: BPKOPLPW

In the title of the payment, please provide order ID or your full name so that we can quickly and easily identify the payment.
After the funds are credited to our account, we will ship the parcel without additional fees.
You choose the payment method yourself when placing the order.

8. SHIPPING METHODS

9. ORDER CONFIRMATION

After the order has been accepted by our store, you will receive a request to confirm the order by e-mail.
Remember: we do not require order confirmation to execute your order.
Orders paid by credit card or bank transfer do not require further confirmation.
After we ship your order, you will receive an e-mail with this information so that you can prepare for collection of the goods. In order to maintain full discretion, we do not confirm orders by phone. However, we request that you fill in the field with the contact telephone number in the order form. Entering this telephone number is useful for us in non-standard situations, when we need to contact you, e.g. if you enter incomplete delivery address.

10. VALIDITY OF OUR OFFER
The offer (price proposal) in our store is binding until the order is executed or cancelled.

11. TIME OF ORDER DELIVERY

Delivery time = shipping time + carrier delivery time
Shipping time is a maximum of 24h
The carrier delivery time is a maximum of 24 hours
Delivery is carried out by:

• Poczta Polska - maximum delivery time is 24h
• InPost - maximum delivery time is 24h
• InPost Courier - maximum delivery time is 24h

12. METHOD AND COST OF DELIVERY
Poland:

Abroad:

13. COUNTRIES TO WHICH WE SHIP ORDERS
We deliver our goods only to:
Poland, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Spain, the Netherlands, Ireland, Iceland, Liechtenstein, Lithuania, Luxembourg, Latvia, Malta, Monaco, Germany, Norway, Romania, San Marino, Slovakia, Slovenia, Switzerland, Sweden, Vatican, Hungary, United Kingdom, Italy.

14. GUARANTEE OF DISCRETION
All parcels are packed in a bubble envelope and additionally in poly mailers. The sender is disclosed on the parcel as: Medica-Group ul. Mikołaja Reja 43/1, 76-200 Słupsk

15. THE RIGHT TO WITHDRAW FROM A CONTRACT CONCLUDED REMOTELY
You have the right to withdraw from this contract within 100 days without giving any reason. The withdrawal deadline expires 100 days after the day on which you acquired the goods or a third party other than the carrier and indicated by you acquired the goods. To exercise the right to withdraw from the contract, you must inform us: Medica-Group ul. Mikołaja Reja 43/1, 76-200 Słupsk mobile: 570 360 920, e-mail: biuro@biorelaksik.pl about your decision to withdraw from this contract by an unambiguous statement (e.g. a letter sent by post or e-mail).

Please note that legal regulations provide for a 14-day deadline for withdrawal from this contract without giving any reason, and the application of the 100-day withdrawal period in our store is our voluntary gesture.
We would also like to inform you that the use of the 100-day deadline for withdrawal is not a condition or restriction of the statutory right to withdraw from the contract.

In order to meet the deadline for withdrawal from the contract, it is sufficient for you to send information regarding the exercise of your right to withdraw from the contract before the expiry of the deadline for withdrawal from the contract.

Consequences of withdrawal from the contract 
 
In the event of withdrawal from this contract, we will refund all payments received from you, including the costs of delivering the goods (except for additional costs resulting from the method of delivery chosen by you other than the cheapest standard delivery method offered by us), immediately, and in any case no later than 14 days from the date on which we were informed about your decision to exercise the right to withdraw from this contract. We will reimburse the payment using the same payment methods that you used in the original transaction, unless you have expressly agreed otherwise; in any event, you will not have to pay any fees related to this return.

a) Please send back or bring the goods to the address: Medica-Group ul. Mikołaja Reja 43/1, 76-200 Słupsk, immediately, and in any case no later than 14 days from the day on which you informed us about your withdrawal from this contract. The deadline shall be met if you send back the goods before the expiry of the period of 14 days.

b) We bear the costs of returning the goods:

Below we present one of the optional methods:

c) You are only responsible for reducing the value of the item resulting from using it in a different way than was necessary to establish the nature, characteristics and functioning of the item.

Consumer’s right to withdraw from the contract is excluded in the case of:

• Agreements whose subject matter is an item delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the packaging was opened after delivery.

16. DISPUTE RESOLUTION
Information on dispute resolution pursuant to Article 14(1) of the ODR Regulation is available at https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=PL

17. COMPLAINTS
It is our responsibility to deliver the ordered goods without defects.
Each of our customers has the possibility to submit complaints and claims out of court.
All goods purchased in our store are covered by warranty and can be exchanged.
In such a case, please send the goods back by registered second class mail together with the invoice received with it and a description of the reasons for the complaint.
Please send the parcel with your complaint to the following address:
Medica-Group 
ul. Mikołaja Reja 43/1
76-200 Słupsk


18. SECURITY OF PERSONAL DATA - PRIVACY POLICY
Thank you for your interest in our online store. Protection of your privacy is very important to us. In this privacy policy, you will find detailed information on the handling of your data. The Controller of your data is: Medica-Group, Mikołaja Reja 43/1, 76-200 Słupsk biuro@biorelaksik.pl

18.1. Access data and hosting
You can visit our website without providing any personal data. Each time the website is accessed, the server automatically saves only the so-called server logs, such as the name of the requested file, your IP address, the date and time of access, the amount of data transferred and the Internet service provider submitting the inquiry (access data) and documents website access.

This data is analysed exclusively to ensure proper functioning of the website and to improve our offer. The above serves - as part of the assessment of interests - to secure our legitimate interest consisting in the correct presentation of our offer. All access data is deleted within seven days from the end of your visit to the website.
Hosting services provided by a third-party provider.
As part of entrusting data processing, we commission the hosting and website presentation services to an external service provider. All data that - as described in this privacy policy - is collected as part of the use of our website or in the forms provided for this purpose in the online store, is stored on the servers of this service provider. Processing of data on external servers takes place only to the extent specified in this privacy policy.
Such a service provider is based in an EU Member State or a country from the European Economic Area.

18.2. Collection and processing of data to perform the agreement and create customer account
We collect personal data only when you voluntarily provide it to us when placing your order, contacting us (e.g. using the contact form or e-mail) or creating a customer account. Required fields are marked as such because the data they contain is necessary for us to perform the agreement or to consider the matter in which you contacted us, or to set up a customer account. Without providing it, the order cannot be completed, or you can neither create a customer account nor contact us. The data that is collected results from the forms into which the data is entered. We use the data provided by you to perform the agreement and answer your inquiries. After the performance of the agreement or the deletion of your customer account, the processing of your data will be limited and after the retention periods specified in the tax and accounting regulations have expired, this data will be deleted, unless you expressly consent to further use of this data, or in accordance with applicable regulations we reserve the right to continue using the data, about which we inform you in this statement. Your customer account can be deleted at any time. In order to do it, please send a message to our contact address indicated in the section "Our contact details and your rights" or use the relevant option in your customer account.

18.3. Data transfer
For the performance of the agreement, we provide your data to the shipping company responsible for the delivery, to the extent necessary for the delivery of ordered goods. Depending on which payment service provider you select during the ordering process, we transfer the payment data collected for this purpose to the payment processing credit institution and, if applicable, to the payment service provider selected by us or by you. Some payment service providers collect data themselves if you create an account on their platforms. In such cases, you must log in to the payment service provider with your access data when ordering. Then, the privacy policy of the respective payment service provider also applies.
Transfer of data to a courier company 
If you give us your express consent to this during or after placing your order, we will provide your e-mail address and telephone number to the selected courier company on this basis, so that it can contact you before delivering the order to advise or agree on delivery.

The above-mentioned consent may be withdrawn at any time by sending us a relevant message to our contact address indicated in the section "Our contact details and your rights" or by sending a message directly to the courier company to the contact address provided below. After withdrawing your consent, we will delete your data provided for this purpose, unless you expressly consent to further use of your data for other purposes or unless we reserve the right to further use the data in cases permitted by law, about which we inform you in this statement.

Poczta Polska S.A.
Krasickiego 1
42-500
Będzin

InPost Paczkomaty Sp. z o.o.
ul. Wielicka 28
30-552 Kraków


18.4. E-Mail-Newsletter
Advertising sent by e-mail after subscribing to the newsletter 
If you subscribe to our newsletter, we will use the data necessary for this purpose or provided by you separately to send you our newsletter regularly by e-mail based on your consent.
You can unsubscribe from receiving the newsletter at any time by sending us a message with relevant information or by using the relevant link in the newsletter. After unsubscribing, we will delete your e-mail, unless you expressly consent to further use of your data for other purposes or unless we reserve the right to further use the data in cases permitted by law, about which we inform you in this statement.


18.5. Cookies and web analytics
In order to make our website attractive and to enable the use of certain features to display suitable products or for market research purposes, we use the so-called cookies on our pages. The above serves - as part of analysis and the assessment of interests - to secure our legitimate interest consisting in optimal presentation of our offer. Cookies are small text files that are automatically saved on your end device. Some of the cookies we use are deleted after the end of the browser session, i.e. after closing it (so-called session cookies). Other cookies are stored on your end device and allow us to recognize your browser the next time you visit the site (persistent cookies). The storage period is given in the cookie settings of your web browser. The browser can be configured to receive information about the use of cookies and decide to accept or reject them in specific cases or generally. Browsers manage cookies settings in various ways. In the support menu of the web browser, you will find explanations on how to change cookies settings. They are available under the following links:

Internet Explorer™: https://support.microsoft.com/pl-pl/help/17442/windows-internet-explorer-delete-manage-cookies
Safari™: https://support.apple.com/pl-pl/guide/safari/sfri11471/macusuwanie-plikow-cookie/
Chrome™: https://support.google.com/chrome/answer/95647?hl=pl&hlrm=en
Firefox™: https://support.mozilla.org/pl/kb/usuwanie-ciasteczek
Opera™: https://help.opera.com/pl/latest/security-and-privacy/

If you do not agree to the use of cookies, the functionality of our website may be limited.
As part of Google Analytics (see below), this website also uses the so-called DoubleClick cookies that allow your browser to be recognized when you use other websites. The information automatically generated by cookies about your use of this website is transferred to a Google server in the United States and stored there. Due to the IP anonymisation activated on this website, your IP address is shortened before being forwarded within the Member States of the European Union or in other states party to the Agreement on the European Economic Area. Only in exceptional cases is the full IP address transferred to a Google server in the United States and shortened there. Anonymised IP address provided by your browser as part of Google Analytics is not combined with other Google data.

Google will use this information to compile reports on website traffic and to provide other services related to website traffic. The above serves - as part of analysis and the assessment of interests - to secure our legitimate interest consisting in optimal and effective operation of our website on the market. Google will transfer the above information to third parties if required by law or if third parties process the above data on behalf of Google.

Google Double Click is an offer of Google LLC. (www.google.com).
Google LLC is headquartered in the US and is certified under the EU-US-Privacy Shield. The current certificate is available under this link. Under the agreement between the US and the European Commission, the latter has established an adequate level of data protection in the case of companies certified by the Privacy Shield.

You can disable DoubleClick cookies by clicking on the link. In addition, you can find out about the use of cookies and the appropriate settings on the Digital Advertising Alliance website. The browser can be configured to receive information about the use of cookies and decide to accept or reject them in specific cases or generally. If cookies are not accepted, the functionality of our website may be limited.
Use of Google (Universal) Analytics for web analytics purposes 
Our website uses Google (Universal) Analytics, a web analytics tool from Google Inc. (www.google.com). The above serves - as part of analysis and the assessment of interests - to secure our legitimate interest consisting in optimal presentation of our offer. Google (Universal) Analytics uses methods that enable an analysis of your use of the website, such as cookies. The automatically collected information about your use of this website is transferred by rule to a Google server in the United States and stored there. Due to the IP anonymisation activated on this website, your IP address is shortened before being forwarded within the Member States of the European Union or in other states party to the Agreement on the European Economic Area. Only in exceptional cases is the full IP address transferred to a Google server in the United States and shortened there. Anonymised IP address provided by your browser as part of Google Analytics is not combined by rule with other Google data.

Google LLC is headquartered in the US and is certified under the EU-US-Privacy Shield. The current certificate is available under this link. Under the agreement between the US and the European Commission, the latter has established an adequate level of data protection in the case of companies certified by the Privacy Shield.

You can prevent the recording of the data collected by cookies regarding your use of our website (including your IP address) by Google, as well as the processing of this data by Google, if you download and install the browser plug-in under the link: https://tools.google.com/dlpage/gaoptout?hl=pl 
 
Alternatively - instead of installing the browser plug-in, you can also click on this link to disable Google Analytics data collection on our website. An opt-out cookie file will then be stored on your end device. If you delete your cookies, you must click on the link above again.

18.6. Social media plug-ins
Use of social media plug-ins
Our website uses the so-called social plug-ins ("plug-ins") of social media.
By displaying our website with such a plug-in, your browser will establish a direct connection to the servers of Facebook, Google, Twitter, or Instagram. The content of the plug-in is transmitted by the given service provider directly to your browser and integrated with the website. Thanks to this integration, service providers receive information that your browser has displayed our website, even if you do not have a profile with a given service provider or are not logged in at the moment. Such information (together with your IP address) is sent by your browser directly to the server of a given service provider (some servers are located in the USA) and stored there. If you are logged in to one of the social networking sites, the service provider will be able to directly assign the visit to our website to your profile on the given social networking site. If you use a given plug-in, for example, click on the "Like" button or the "Share" button, the relevant information will also be sent directly to the server of the given service provider and stored there. This information will also be published on a given social networking site and will be shown to people added as your contacts.
The purpose and scope of data collection and their further processing and use by service providers, as well as the possibility of contact and your rights in this regard and the possibility of making settings to protect your privacy are described in the privacy policy of the service providers.

https://www.facebook.com/policy.php
https://help.instagram.com/155833707900388

If you do not want social networking sites to assign the data collected during your visit to our website directly to your profile on a given website, you must log out of this website before visiting our Internet site. You can also completely disable plug-ins on the website by using appropriate extensions for your browser, e.g. script blocking with "NoScript" (https://noscript.net/).

Youtube video plugins
The content of other service providers is integrated into this website. Youtube video plug-ins are provided by Google Inc. ("Service Provider"). Youtube is operated by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google").

For YouTube videos available on our website, the extended protection of personal data has been activated. This means that Youtube does not collect or save information about website visitors, unless they play a video.
The purpose and scope of data collection and their further processing and use by service providers, as well as your rights in this regard and the possibility of making settings to protect your privacy are described in the privacy policy of Google.

18.7. Review reminder
Review reminder sent by Trusted Shops
If you have expressly consented to this during or after placing your order, we will forward your e-mail address to Trusted Shops GmbH, Subbelrather Str. 15c, 50823 Cologne, Germany (www.trustedshops.pl), so that a review reminder connected with a purchase made in our store is sent to you electronically.

You can revoke your consent at any time by sending an appropriate message to our contact address indicated in the section "Our contact details and your rights" or directly in the form of a declaration submitted to Trusted Shops.

18.8. Our contact details and your rights
You have the right to obtain information about your personal data that is stored with us free of charge, as well as the right to rectify it, limit its processing, delete this data or transfer it.

If you have any questions regarding the collection, processing and use of your personal data, rectification, blocking or deletion of data and to revoke granted consents or object to the use of specific data, please contact the data controller: Medica-Group, Mikołaja Reja 43/1, 76-200 Słupsk, biuro@biorelaksik.pl

Furthermore, you have the right to lodge a complaint with the competent supervisory authority.

The right to object
If we process personal data in the manner described in this privacy policy - as part of the analysis and assessment of interests - in order to secure our legitimate interests, you may object to such data processing for this purpose - with future effect. If the processing is carried out for direct marketing purposes, you can exercise your right to object at any time. If the processing is carried out for other purposes, you only have the right to object on grounds arising from your particular situation.

After you exercise your right to object, we will not continue to process your personal data, unless we demonstrate the existence of significant legally valid grounds for processing and they override your interests and rights, or if the processing of data is intended to pursue, exercise or defend against claims.

The above does not apply when data processing is carried out for direct marketing purposes. In such a case, we will not continue to process your personal data for the above purpose.

SAMITO headquartered in Warsaw, ul. Rzymska 9, 03-976 Warsaw, entered in the company register kept by the District Court for the capital city of Warsaw, 8th Economic Division of the National Court Register under KRS number 0000510290, Regon 147254672, NIP: 113-287-65-28

What is the purpose of data processing by SAMITO?
The purpose of entrusting the processing of personal data is to display personalized messages to website users. The information may concern recommended products, promotions, discounts, new products etc.
SAMITO makes sure that the user is not flooded with unnecessary messages, but only with those related to the user's preferences.
SAMITO does not transfer data to third parties without the Controller’s consent.

18.9. E-mail marketing
"E-mail marketing: We share your personal data with external service providers (including providers of marketing services) who support us in providing technical messages (e.g. about items left in the cart), marketing messages and implementing promotional campaigns, including sending messages reminding you about products in the cart. One of such providers is Cybba Inc. Cybba's privacy policy, along with information on how they use your data, can be found here"

Important:
The products available on this website do not prevent or cure disease, they are not drugs. Do not apply in case of hypersensitivity to any of the ingredients of particular product. The composition, method of use, properties, precautions, storage, and expiry date can be found on the packaging of each product. We do not guarantee obtaining the same effects as described for individual products; the described effects of individual products are individual for each person and may give different effects depending on the individual reactions of each body.

Enjoy shopping and have a nice day!
BioRelaksik Team